Returns, Refunds & Complaints at Florist South Kensington

Our Fresh Flowers Guarantee in South Kensington

As a trusted local florist serving South Kensington households and businesses, Florist South Kensington is dedicated to providing only the freshest flowers with every order. We take pride in our service and quality standards, ensuring that every floral arrangement delivered meets strict freshness and presentation credentials. Our Fresh Flowers Guarantee is designed to give you peace of mind when ordering from us, whether it’s for personal occasions or business needs within the neighbourhood.

Damaged-on-Arrival Policy

We strive to ensure your flowers arrive in perfect condition. However, should your flowers be damaged on arrival, please notify us within 24 hours of delivery. This timely notification allows us to promptly assess the situation and arrange for a satisfactory resolution. Clear photographs of the damaged flowers and packaging may be requested to help us determine the best way forward, so we recommend keeping the arrangement and any packaging until the matter is resolved.

Freshness Window Commitment

Your confidence in our quality is important. That’s why we guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided they are cared for as instructed. We carefully source and prepare each order to ensure lasting beauty and freshness. Should your flowers fade or wilt prematurely within this window, please contact us. We may request a photo of the arrangement to better understand the concern and assist you effectively.

Refund & Replacement Options

If you are not satisfied due to damaged-on-arrival flowers or an issue with quality within our stated freshness window, we offer flexible solutions:

• Full Replacement: We will send a fresh arrangement at no extra charge to you.
• Partial or Full Refund: Depending on the circumstances and your preference, we can provide a partial or full refund for the affected arrangement.

Our team will discuss available options with you once we have all the relevant information. Please allow 2-3 working days for the resolution process once evidence is submitted and your case is reviewed.

How to Make a Complaint

We value feedback and recognise that your experience matters. If you have any concerns or wish to submit a formal complaint:

1. Contact us with details of your issue and reference your order number, where possible.
2. Provide supporting information such as photos, delivery dates, and a description of the problem.
3. Our customer care team will acknowledge your complaint promptly, investigate thoroughly, and respond with a proposed resolution within 3 working days.

Every complaint is handled confidentially and with the utmost professionalism. Our aim is to ensure your complete satisfaction and to continually improve our service for all South Kensington customers.

Your Trusted Local Florist in South Kensington

Florist South Kensington is proud to be the florist of choice for individuals, families, businesses, and institutions in the area. We understand the importance of reliability, especially when it comes to special deliveries and important occasions. Our guarantees, policies, and transparent processes are designed with you in mind — ensuring that every order is a positive experience from start to finish.

Thank you for choosing us as your local fresh flower specialist in South Kensington. If you ever need assistance, have questions about our returns or complaints process, or want recommendations for caring for your flowers, please do not hesitate to contact our friendly team.