These Terms & Conditions govern all online flower delivery orders placed with Florist South Kensington. When you use our website or place an order for delivery within South Kensington or the surrounding areas, you confirm your acceptance of these terms in full. Please read them carefully before placing your order. If you do not agree with these Terms & Conditions, you should not place an order on our website. These terms are provided in compliance with UK e-commerce law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Florist South Kensington is a company specialising in fresh flower arrangements, bouquets, and gifts, offering same-day and next-day flower delivery services to South Kensington and the nearby localities. All orders are subject to product availability and confirmation by the Florist South Kensington team.
These Terms & Conditions apply to all customers placing orders for flower delivery to addresses in South Kensington and nearby areas serviced by Florist South Kensington. They cover the order process, payment, cancellations, liability, and governing law. Please note, these terms may change from time to time, so you should check them before ordering.
3.1 Placing Your Order
You can place your order online 24 hours a day through our website. Browse our selection, select products, specify recipient details, add delivery instructions, and proceed to payment. An order is deemed confirmed when you receive an order confirmation from us via the website or by email.
3.2 Order Acceptance
All orders are subject to acceptance and product availability. We reserve the right to decline or cancel any order for any reason, including when products are unavailable, or incorrect pricing or descriptions have been listed. In such cases, if payment has been received, we will provide a full refund as soon as possible.
3.3 Delivery Restrictions
We deliver to South Kensington and the surrounding areas only. Orders with delivery addresses outside these zones may be declined or subject to additional delivery charges. We aim to deliver on the date you select at checkout; however, delivery dates and times are estimates and not guaranteed.
3.4 Personalised Messages and Special Requests
Personal messages accompany most flower deliveries. Please check your message carefully before confirming your order, as we will print your message as received. Special requests will be accommodated at our discretion and can impact delivery timing.
Every effort is made to fulfil orders as pictured and described on our website. Occasionally, seasonal, regional, or supply issues may mean the exact flowers or decorative items are unavailable. We reserve the right to substitute items of equal or greater value and similar style, ensuring the arrangement’s integrity and overall aesthetic.
5.1 Pricing
All prices are listed in GBP (£) and include VAT where applicable. Delivery charges are clearly itemised at checkout. We reserve the right to change pricing at any time. Any price change will not affect previously placed and confirmed orders.
5.2 Payment Methods
We accept payment by major UK credit and debit cards. Payment is taken at the time of order placement. Your transaction is secure, and your card details are processed by trusted third-party payment providers. We do not store payment card details.
5.3 Fraud Prevention
Orders are subject to security screening. If we are unable to verify your payment or suspect fraudulent activity, we reserve the right to cancel or refuse your order and inform the relevant authorities if necessary.
6.1 Delivery Scope
Our flower delivery service covers South Kensington and nearby areas. Delivery dates and time windows are shown during checkout; however, these are estimates only. We aim to meet your requested delivery date, but cannot guarantee deliveries at a specific time.
6.2 Recipient Not Present
If the recipient is not at the delivery address at the time of delivery, our driver may leave flowers with a neighbour, at a secure location, or attempt redelivery (at our discretion). A calling card will be left whenever appropriate. We are not liable for non-delivery due to incorrect or incomplete delivery addresses supplied by you.
6.3 Adverse Conditions
Delays may occur due to weather, traffic, or other circumstances beyond our reasonable control. We will attempt to inform you of significant delivery challenges, but we are not liable for delays caused by such issues.
7.1 Cancelling Your Order
You may cancel your flower order up to 24 hours before the scheduled delivery date by contacting us directly. If the order has already been dispatched, we will not be able to process a refund.
7.2 Amendments to Orders
If you wish to change your order (e.g., delivery date, address, or product selection), please contact us as soon as possible. We will attempt to accommodate your request if the order has not been processed or dispatched. Once an order is in the delivery process, changes may not be possible.
7.3 Non-Perishable Items
Any non-perishable gift items may be returned as per your statutory rights, provided they are unused and in original packaging. Perishable items such as cut flowers are not subject to the right to cancel under the Consumer Contracts Regulations once dispatched.
If your flowers arrive damaged, or the wrong product is delivered, please notify us within 24 hours of receipt. We may request photographic evidence and will offer a replacement, alternative arrangement, or refund at our discretion. Refunds are processed to the original payment method.
Florist South Kensington is committed to delivering the finest quality flowers and arrangements. If you are not satisfied with the quality or freshness of your delivery, please get in touch with us within 24 hours of delivery, so we can investigate and resolve the issue. Our liability for faulty or misdescribed goods is restricted to the cost of the product or, at our discretion, a replacement or refund.
10.1 Limitation of Liability
Except as may be implied by law where you are dealing as a consumer, in the event of any breach of these Terms & Conditions by Florist South Kensington, our liability will be strictly limited to the value of the purchase price of the goods. We are not responsible for any loss of profits, indirect, incidental, or consequential damages arising from the use of our products or services.
10.2 Force Majeure
We will not be liable or responsible for failure to perform, or delay in performance of, any obligation under these Terms & Conditions that is caused by events outside our reasonable control (including, without limitation, strikes, natural disasters, adverse weather, or transportation disruptions).
It is your responsibility to ensure that all order and recipient information provided is accurate and complete. We recommend that recipients are available to accept their flower delivery. Any incorrect delivery details may result in delivery failure or delay, for which we accept no liability.
Your privacy is important to us. We collect and process your data in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for full details about how your personal information is used and stored.
All content, images, and flower arrangement designs on our website remain the intellectual property of Florist South Kensington or our partners. You may use the website only for your personal, non-commercial use. Any other use, including reproduction or redistribution, is strictly prohibited without our written permission.
These Terms & Conditions and any disputes or claims arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is held invalid or unenforceable, the remaining provisions will remain in full force and effect. No failure or delay by Florist South Kensington to exercise a right will constitute a waiver of that right.
If you have any questions regarding these Terms & Conditions or your flower delivery order, please contact our customer service team via the methods provided on our website. We are committed to resolving any issues promptly and efficiently.
Note: These terms apply to all customers ordering flower delivery for South Kensington and the surrounding local areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
